The Hop Concept / Cellarmaker Collaboration Interview The Hop Concept

Professional packing and fast shipping

Our long-standing partnership with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse staff is highly educated and will package the items according to the exact and precise specifications. Before shipment, all items are thoroughly inspected and secured. We ship to thousands clients every day from all over the world. The fact that we are dedicated to becoming the largest online retailer in the world is clear. We have distribution centers as well as warehouses located in Europe and the USA.

Note: Orders that contain multiple items will have a different processing time for each item.

Prior to shipment, we inspect the ordered items thoroughly. The majority of orders are shipped within 48 hrs. The delivery time should be between 3-7 working days.

Returns

The stock is dynamic and we do not completely manage it because many stakeholders are involved, including our warehouse and factory. Stocks are subject to change at any time. Be aware that it is possible that your order will be out of stock after you have placed the order.

Our policy is valid for a period of 30 days. We are unable to exchange or refund your order when it's been 30 days since you purchased it.

You can only return a product in the event that it is not used and still in the same condition when you first received it. You must have the item in the original packaging.